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Frequently Asked Questions

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Can I order a childrens DVD with an Adults picture?

YES. You can send us any picture you like, even a family pet, the picture needs to be a minimum of 240px by 240px in .jpg format.

How long will it take to make & send me my DVD?

We usually ship orders recieved by 2pm the same day (Monday to Friday). We post by 1st class post so typically you will recieve your DVD the next day.

How do I send you the photo I want you to use?

Once you pay you will have 2 options, you can email us your photo using the DVD order Reference Number OR you can upload the picture from your computer. We will also need the name & any special message you want to appear on the disk.

Can I order more than 1 DVD at a time & have them sent to diferent addresses?

YES, you will need to send an email including your name & order reference. List the items & your shipping instructions. Alternatively if you use our other website makemethestar.com for your order you can specify seperate addresses for each item inside the system.

I have a discount code, where can I enter it?

When you arrive at the checkout page you will find a box for a discount code - you enter your code there.

when is the latest date I can order before christmas 2011?

Monday 19th December, Royal Mail are saying that the last date for 1st class post is the 20th December so please order before 1pm on the 19th.